Grass Nerds Privacy Policy for SMS Messaging
Last Updated: *
Grass Nerds values your privacy. This privacy policy describes how we collect, use, and protect your personal information in connection with our SMS messaging programs. This policy is specific to A2P 10DLC compliance and does not cover all aspects of our business privacy practices. For questions, please contact us at 864-640-3372 or contact@grassnerds.com.
Access
This privacy policy is freely available on our website at www.grassnerds.com/privacy for consumers and vendors to review at any time.
Data Usage
- No Third-Party Marketing: We do not sell, rent, or share your personal information with third parties for marketing purposes.
- Information Sharing: We may share your information with trusted service providers who help us deliver services (e.g., software providers, payment processors, communication platforms). These parties are bound by confidentiality and data protection agreements.
Internal Use: Information collected (such as phone numbers, emails, and addresses) is used only to provide our services, communicate with you, and improve your customer experience.
Messaging Program
When you provide your phone number, you agree to receive SMS messages from Grass Nerds. These messages may include:
- Service Notifications – appointment reminders, treatment updates, or scheduling confirmations.
- Marketing Communications – special offers, promotions, or seasonal service reminders.
- Delivery/Status Updates – confirmations of service visits, follow-ups, or treatment results.
Supported Commands
Our messaging program supports the following SMS commands:
- START – Opt-in to our messaging program.
- STOP or CANCEL – Opt-out of receiving further messages.
- HELP – Receive customer support contact information.
Message Frequency
Message frequency may vary based on services provided. Examples include:
- Up to 3 messages per scheduled appointment.
- Occasional marketing or seasonal reminders (no more than 5 per month).
- Service-related updates as needed.
Messaging & Data Rates
Messaging and data rates may apply, depending on your mobile carrier plan.
Security
We take precautions to protect your information through secure systems and limited access. While no system is 100% secure, we are committed to maintaining safeguards that meet industry standards.
Contact
For questions about this policy, please contact us at:
- Phone: 864-640-3372
- Email: contact@grassnerds.com
- Website: www.grassnerds.com
